Shop Terms and Conditions

Terms and Conditions

Welcome to!

These terms and conditions outline the rules and regulations for the use of Il Salotto di Penelope s.r.l.’s Website, located at https:\\ website is owned by Il Salotto di Penelope srl., or “Company” with its registered office in Bologna, via San Felice 116, VAT IT03743381208, registered with the Bologna, Italy Chamber of Commerce n. 543155, and is dedicated to the retail sale of food and non-food products. The Website allows Users (as defined below) to:

  • view the Products (as defined below), such as food, beverages and other products that can be purchased through the Website;
  • select the Products they intend to purchase which are available for purchase on an occasional basis (Single Spending Service) or by subscription (Subscription Service);
  • use the home delivery service for the Products;
  • pay the amount due to Il Salotto di Penelope srl for the purchase of the selected Products, according to the Service chosen (as defined below).

By accessing this website, we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.


Our website uses cookies. By accessing, you consent to our use cookies in accordance with Il Salotto di Penelope s.r.l.’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to facilitate people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Il Salotto di Penelope s.r.l. and/or its licensors own the rights for all material on All property rights are reserved.

You must not:

  • Reproduce, redistribute, duplicate or copy material from
  • Sell, rent or sub-license material from

Il salotto di Penelope s.r.l. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Il salotto di Penelope s.r.l. a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly known consumer and/or business information sources;
  • community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not misrepresent us or to our accredited businesses; (b) the organization has to have positive relations with us; (c) the link is in the context of general resource information.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Il Salotto di Penelope s.r.l. at Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Il salotto di Penelope s.r.l.’s logo or other artwork will be allowed for linking without a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that could arise on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read our Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You will consent to immediately remove all links to our Website upon our request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any time. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable Italian law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.



  1. Terms and Conditions of Use

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” “User” refers to you, the person logging onto this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Italy. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Customer – means individually or collectively any Registered User under the conditions set out in these T&C.

Products – products sold through our Website to Customers.

Service – means individually or collectively any service and all the functions associated with it offered on the Website both free of charge and for a fee and offered directly by the Company or by third parties with our contribution. The term “Service” includes, in the absence of specifications, the Website and all services, including paid services, functions, and features that are offered within the Website and which are in any case made available to Users.

Website – means our website, but also all of our internet addresses (i.e. URLs, domain names and pages) and / or any application software for the sale of products as well as all mirrors, replacements, backups and all web pages that the site includes. Any reference to the “Website” contained in these T&C includes all current or future versions of the website, as well as any mobile application through which the website is accessed. This is valid for access to the currently existing platform or device or via a future platform or device (including, by way of example and not limited to, any mobile site, mobile application, affiliate or related site intended to provide access to the site or services that may be developed over time).

Company – means Il Salotto di Penelope srl., as identified above.

Minimum Order – means the minimum purchase threshold of EUR 50.00 or 2 Kg. of pasta has to be reached in a single delivery so as to complete the order on the Website. This threshold is calculated on the total value of the Products in the cart.

Shipping company – means the shipping company or freelancer delegated to transport the Products to the User.

User – collectively means the Registered User / anyone who uses the Website.

Registered User – means the user who signs up by providing personal information to gain access to using the Website, and is accessible to the user only after registration on the Website (as defined below).



The Company reserves, as indicated below, the right to update, integrate and modify in whole or in part the terms of these T&C’s and each of the documents referred to by them, including the Privacy Policy, as well as, by way of example and not limited to fees.

The User will periodically review the T & C’s, understanding that the Company will do everything reasonably necessary and appropriate to inform the User, through the Website itself, of any changes to the T & C’s.

Changes to the T&C’s will be effective from the time of publication on the Website and will apply only to sales concluded subsequently.

The Company may inform Users of changes to these T&C’s or their costs by publishing them on the Website and can send to Registered Users by means of a specific communication sent to the e-mail address of the User indicated when registering on the Website.

The changes and updates will be deemed accepted by the Users connecting to the Website or using the Website after the moment in which the change has been published on the Website itself.

If the User does not agree with the changes made, the user is invited not to use the Website and, in the case of a Registered User, can proceed with the cancellation of the account, by accessing the “Profile” section of the Website by clicking on “Account” and then on “Delete Account”.VERIFY WITH FABIO


The Website is intended exclusively for Users who have reached the age of 18 (eighteen). The website is provided automatically by computerized systems.

The User who intends to register and subsequently purchase products, guarantees to be of legal age, and that the personal data provided is true and correct, assuming all responsibility for the correctness and truthfulness of the information provided. Should there be any changes in the data provided by the Users, it will be the responsibility of the latter to inform the Company of the updates as soon as possible.


4.1. How to register on the Website

In order to use the Website, the User is required to register by providing some personal information (hereinafter, called “Registration”), indicating a valid personal e-mail address and creating a personal account (hereinafter, called” Profile”), following the relevant registration procedure illustrated at the time of Registration, to allow the Company to have a sufficient purchase profile.

Access to the Site is allowed only through the use of a username and password.

The Registered User may access their Profile at any time to update or modify the data entered, including information relating to their preferences. It is understood that the Registered User will be solely responsible for the truthfulness and updating of such information.

In the event that the User does not complete the Registration or authentication procedure after providing the e-mail address and / or other data required for Registration, the User may receive email communications that will invite him to conclude the registration process and will describe the service for which the registration procedure was initiated, respecting the User’s right to delete their data and delete their Profile from the Website by writing to with the subject “Profile cancellation”.

4.2. E-mail

The Registered User undertakes to provide a personal e-mail address, which has been obtained legitimately and to which is regularly accessed. The Registered User also undertakes to promptly update their e-mail address registered on the Profile in the event of a change. Profiles registered with the e-mail address belonging to parties other than the Registered User or with temporary e-mail addresses may be deleted by Il Salotto di Penelope without notice. Il Salotto di Penelope also reserves the right to verify individual accounts when there is reason to believe that the email addresses provided are invalid.

4.3. Profile Cancellation

At any time, Registered Users can delete their Profile by accessing the “Profile” section of the Web Site, clicking on “Account” and then on “Delete Account”. VERIFY WITH FABIO

  1. Products

5.1. For Public Offering

All Products and prices constitute a public offering with the limitations and procedures contained in the Website itself and in these T & C’s.

5.2. Graphic layout

The illustrative photographs of the Products are merely representative and have the sole purpose of presenting the Products. Consequently, the Company disclaims any liability and does not provide any guarantee with reference to the correspondence of the pictures of the Products published on the Website and that of the Products delivered.

5.3. Variable weight products

Variable weight products (e.g. fruit, vegetables, meat, fish, delicatessen products and cheeses) are offered on the Website in guaranteed minimum sizes and weights.

In the event that the Products purchased include one or more of these variable weight products, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, which may have occurred subsequently or previously concluded.


5.4. Packed Products

In the event that the Products purchased through the Services include one or more of these products per package, the Company will only apply the price calculated at the time of the order, without any consideration of price increases or decreases, including promotions, which may have occurred subsequently or previously.

5.3. Prices

All prices include VAT. The cost of delivery is not included in the price of the Products unless expressly indicated.


Il Salotto di Penelope provides to Registered Users a commercial service that allows the user to:

  • view the Products that can be purchased through the Website;
  • select the Products to order;
  • purchase one-off Products or
  • place repeat orders, ie by activating a subscription to periodically receive Products, according to one of the subscription formulas offered, at the address provided by the user (“Subscription Service”);
  • pay the amount due to the Company for the purchase and delivery of the Products offered on the Website;

7.1. Purchase of Products

The Registered User, by connecting to the Website, will be able to view all the Products available for purchase, selecting those of interest to the cart.

Once the minimum order threshold is reached, the Registered User can:

  1. check the Products added to the cart, the purchase price of each item, and the total cost of the order;
  2. confirm shipping and billing information;
  3. choose the payment method among those available;
  4. enter any coupon codes;
  5. proceed with the purchase order by clicking “Pay by Credit Card”. In the event that the payment does not go through, the purchase order will be considered invalid and will be immediately canceled.

7.2 Acceptance of the purchase order

When the company accepts the purchase order, the card will be debited immediately for the entire amount of the order.

After the order has been accepted, the Customer will receive purchase confirmation by e-mail containing the summary of the Products ordered and the prices, estimated delivery date.

7.3. Payment Terms

Credit card

To ensure maximum security, the Customer will make the payment transaction directly on a secure server of the payment system provider. The data for payment by credit cards are processed directly by the payment system provider as specified in the Privacy Policy.


With the completion of the purchase order, the Customer:

  1. a) guarantees the availability of the necessary sum for the payment of the Products ordered through the website;
  2. b) can decide whether to expressly authorize the Company or third parties authorized by it to keep the credit card information on their systems in order to authorize any subsequent charges by the Company and therefore to allow the Customer to easily purchase items on a future order on the Website.

7.4. Billing

If the purchase is made by an independent contractor or a company, it is possible to request an invoice by selecting the appropriate box during the order process and entering the billing information including tax code and / or VAT number. The Customer is responsible for correctly entering billing data. In the event the request for an invoice is not made during the order process, it will not be possible to request it later on.


With the completion of the purchase order, the Customer expressly authorizes the Company to make the receipt / invoice of the purchase available on the personal profile (“My expenses” section) where it will be available for download in PDF format .



A gift certificate is a virtual card and the amount used will be deducted from the total amount after each purchase on the website. It can be used for the purchase of Products only on the website.

The amount is deductible and can be used for multiple purchases until the total value is completely exhausted. The balance remaining does not entitle The Customer to cash refunds for the remaining amount nor can it be exchanged for money.

The full gift card value must be used within 12 months of the initial purchase date.  The residual value of the gift voucher can be checked at any time on the Website by consulting the “Credit” item in both the “Cart” and “Cashier”.

The gift card is associated with a specific User Profile and cannot be used or transferred to a third-party account.

Should the gift certificate code be lost, it cannot be blocked or replaced, and no responsibility can be attributed to Il Salotto di Penelope for its improper or unauthorized use.

The issuance of the gift certificate does not imply anticipation of the sale of the goods to which the voucher entitles and is not relevant for VAT purposes and therefore does not involve any invoicing by the Company. The relevance of VAT and the related billing obligations refer to the use of vouchers in relation to specific purchases of goods.

10.1. Delivery method

The Company will arrange for the delivery of the Products to the address indicated by the Customer by means of vetted professional Transporters. The delivery service is guaranteed to the User’s address that can be reached with the means provided of the Company’s suppliers. In the presence of addresses that can only be reached via untarmacked roads, prior notification to the Company is required. The Comapny will then decide whether or not to accept the order.

Delivery without the presence of the Customer is subject to the Company’s discretion.

10.2. Claims

For any anomalies found on the Products, other than those due to the physiological deterioration of food products or the mere imperfection of the packaging, the User can contact the Company at the e-mail address or through the “Contact us” section of the Website, specifying the defects found and documenting them with photographic material.

10.3. Delivery failure

If the products cannot be delivered because the Customer isn’t present at the delivery address, the order cannot be canceled and the no funds will be credited back to the Customer, nor any credits.

10.4. Responsibility

The Company strives to deliver orders with utmost diligence.

The Company will not be responsible for any delays occurring during transport


11.1. Returns and refund exclusions

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), returns/refunds are excluded in relation to:

  1. Goods that deteriorate or expire quickly; and
  2. Sealed goods which have been opened after delivery cannot be returned for hygienic reasons.

With reference to the cases of exclusion listed above, the Customer, is informed and accepts that the Products that ” deteriorate or expire quickly ” include all food products, as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic reasons and for the protection of all Users, refunds/returns are only applicable for Products purchased on the Web Site that can be returned to il Salotto di Penelope, with their seal intact, and that can be safely put back on the market without endangering the health of consumers.

11.2 Returns/refunds eligibility

The Customer may ask for a refund, pursuant to art. 52 and ss. of Legislative Decree 206/2005, other than those listed in the previous paragraph 11.1, provided that these, after delivery, have not been opened nor their seals altered.

In cases where returns are permitted, the Customer has the right to return the goods for any reason, without the need to provide explanations and without any penalty.

To ask for a refund, the Customer must send Penelope, within 14 days from the date of delivery of the Products, a written communication by e-mail to the following e-mail address with the subject “return ” expressly declaring the intention to ask for a refund and providing the following additional information:

  1. purchase order number and date;
  2. date of delivery of the purchase order;
  3. the name and address of the Customer;
  4. Customer’s e-mail and telephone number;
  5. Product codes of the items that will be returned.

Returns apply to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, the return must be for the whole purchased Product.

Il Salotto di Penelope will open a file for the management of the return and communicate to the User the instructions on how to return the Products, which will be done by a courier indicated by Il Salotto di Penelope itself.

Il Salotto di Penelope will refund the User the full amount of the returned Products within 14 days from the date on which the goods are received in our warehouse. The refund will be made using the same payment method used by the User.

You have a legal obligation to keep the item(s) in your possession and to take reasonable care of them while they are in your possession.

In terms of refund of the original shipping cost the following applies:

  • Shipping cost will not be refunded for returns due to change of mind;
  • The cost of a basic standard delivery will be refunded where applicable (excluding for example cost for next–day–delivery);
  • The refund in case of incomplete, damaged or not-as-described orders will include the original shipping cost, and cost of returning the item to us.
  • For other items purchased online we will refund the original shipping cost (if any). You will be responsible for the cost of returning them to us.

The User will not use the Website for illegal purposes or for purposes not covered by these T&C. The User may not use the Website in order to damage or otherwise prejudice the Website or interfere with the use of the Website.

The Registered User is required to notify the Company immediately in the event of a suspected breach of the security of their Profile.

It is the Customer’s responsibility to have read all allergen information on the product specifications found on the website before placing an order. The Company is not liable for the Customer’s failure to do so or for any health-related issues incurred by the Customer thereafter.


The Company will implement the rules and quality standards relating to cold deliveries (where necessary, such as for fresh pasta) only up to the time of delivery at the address indicated by the Customer; any liability relating to the poor condition of the Products due to improper storage after delivery or at other delivery points authorized by the Customer is excluded.

The Company disclaims any responsibility for the information, data and any technical or other inaccuracies that may be contained on the Website.

The Company declines all responsibility for the information provided / acquired directly by third party Producers.

Any disputes relating to the execution of the order may be raised within 48 (forty-eight) hours following delivery by writing to or through the “Contact us” section, documenting the dispute with photographic material.

The Company will not be liable for any damages deriving from the inaccessibility to the website due to network, telephone or telematic problems or faulty functioning of the electronic equipment of the User or the Company’s suppliers over which it has no control.

The Company assumes no responsibility for content created or published on third party sites with which the Website has a hypertext link (“link”). The User who decides to visit a website connected to the Website does so at his own risk, assuming the burden of taking all necessary measures against viruses or other malware.

The Registered User acknowledges and accepts that on occasion, the Products indicated in the order sent and accepted by the Company may not be delivered. In this case, the Company will promptly reimburse the amounts relating to the Products ordered and not delivered and cannot be held responsible for any further loss and / or damage suffered due to non-delivery.



The Company reserves the right to cancel the Profile and / or not to allow the User to access and use the Website or part thereof, at any time and with immediate effect, in the event of violation of the following clauses: How to register on the Website, 7.3. of the User of articles 4.1 (How to register on the Website), 7.3. (Payment methods), 8.4 (Payment methods) and 12 (User obligations). Il Salotto di Penelope is authorized without prior notice to cancel the orders placed and not yet delivered.


Access to the Website may also be temporarily interrupted in the event of technical problems or maintenance. If possible, such interruptions will be communicated on the Website.

At any time, the Company may make improvements and / or changes to the Website for technical reasons or in order to comply with current legislation.


The Company also reserves the right to stop the delivery of confirmed orders  where a potentially damaged or incomplete order has been shipped, in whole or in part, at any time and providing reasonable notice when possible. In such cases, the Company will promptly notify Registered Users and Customers and / or Users in general, via e-mail and / or by means of a notice on the Website.




The Company reserves the right to request additional information from the Customer or to send copies of documents demonstrating ownership of the payment methods used.


The Company reserves the right not to accept the purchase order and / or to terminate with immediate effect the obligations arising from these T&C’s in accordance with the provisions of Article 14 above (Termination of Services) in the event that the Customer does not provide information and / or copies of documents demonstrating ownership of the payment methods used.


In no case can the Company be held responsible for any fraudulent use of credit cards by third parties when paying for Products purchased on the Website.




The Company will process the Users’ personal data according to current legislation and is available for consultation by clicking this link.




17.1. Applicable law


These T&C’s, including the documents referred to therein and the other legal notices published on the Website and in general the relations between the Company and the Users of the Website are governed by Italian law and must be interpreted in accordance with the same.


17.2. Extra-judicial conciliation


Any dispute or controversy concerning the activities carried out between the Lessor and the customer will be subject to the exclusive jurisdiction of the Courts of Bologna (Italy).


The User can also consult Online Dispute Regulation by clicking